Brand recognition – Humana is a household name with more than 30 years of Medicare experience
Fortune 100 company with 2019 revenues of approximately $64.88 billion
Approximately 17 million medical members including 8.5 million Medicare members of which 3.5 million are Medicare Advantage members, approx. 310,000 are Med Supp members as of 1/1/2020 and 5 million prescription drug plan members.
Historically stable premiums (supported by CSG Actuarial rating information)
No policy fees
Rates will not increase more than once in a 12-month period
Policyholders save $2 on their monthly premium by electing to make future payments electronically via automatic bank withdrawal or by credit card payment
Humana Extras for Clients
Humana offers some extra benefits** that most Medicare Supplement carriers don't provide. Please note not all extra services are offered on all products or in all states.
No promotional discussion is allowed pre-sale in Connecticut, Georgia, Illinois, Kansas, or New York. However, the services are still offered post-enrollment.
Humana Healthy Living Medicare Supplement Plans include innovative dental and vision benefits
SilverSneakers® Fitness*: Basic fitness center membership that entitles the member to use any equipment, attend group exercise classes, and work with trained advisors at participating SilverSneakers® fitness centers.
SilverSneakers® Steps*: For members without easy access to a participating center, this pedometer based walking program is available.
Drug Discount Program: A policyholder may get discounts on prescriptions that are not covered by insurance at certain drug stores. They may find out if a pharmacy will provide a discount by calling Humana Customer Care at the number located on their ID card.
Vision Discount: This program is available to the policyholder through EyeMed, which offers access to 40,000 national providers including optometrists, ophthalmologists, and opticians at 23,000 locations. Policyholders can locate a participating EyeMed provider by calling 1-866-392-6056.
HumanaFirst®: Nurse advice line offering 24-hour health information, guidance, and support for policyholders. Whether the concern is immediate or long-term, policyholders can call 1-855-235-8530 for expert advice to find out how Humana can help them lead a healthier life and get the most out of their health plan.
MyHumana: Members can log onto Humana.com and register for MyHumana, your password-protected, personal page, to review details of your claims, use health and pharmacy tools, and find health information and resources. You can also find Medicare information at Humana.com/Medicare
Shared Decision Making: Humana provides members with resources to decide on, prepare for, and recover from surgery via Humana.com. Tools help members work with their doctors to understand treatment options and make decisions about surgery that weight benefits and risks, including their personal values and preferences. Surgery preparation resources cover topics such as what to expect before, during and after surgery and how to avoid complications to have a successful recovery.
Humana Well Dine® meal program: After an overnight stay in the hospital or nursing facility, policyholders are eligible for 10 nutritious meals delivered to their door at no cost. To arrange for this service, policyholders call1-877-402-1030 after discharge and provide their Humana policyholder ID number and other basic information. A Humana representative will assist in scheduling delivery. (Not available to policyholders living in Montana and North Dakota.)
Hearing Discount: Discounts on hearing aids and services are available through HearUSA, TruHearing, HearingCare Solutions, and NationsHearing.
Philips Lifeline® Medical Alert Systems: Lifeline is committed to improving the quality of life for seniors and their families. The solutions give seniors and those with disabilities the always-on support they need to live independent lives. Lifeline offers the most widely adopted and proven fall detection in the United States today, with more than 200,000 falls detected automatically. Policyholders can choose from multiple service options at discounted prices. To order, policyholders can call Philips Lifeline at 1-800-543-3546 (TTY: 711) and can learn more by visiting http://www.offer.lifelinesys.com/humana/.
Jenny Craig Discount: Initial enrollment fee waived, discounts on unlimited one-on-one consultations and discounts on Jenny Craig food, with free shipping on your first order, and no contracts.
Safety Equipment: Safety equipment includes things used around the house to made daily activities safer and easier. Humana members can buy safety equipment at a discount with a delivery fee. Items are available from any Durable Medical Equipment (DME) provider listed on the Humana.com Physician Finder and include 1) Over-the-bed table, 2) Transfer bench, 3) Shower and bath bench, 4) Wheeled commode, 5) Bath mats, and more.
*Not available with Humana Achieve Medicare Supplement Plans
**The programs and services described are not insurance and are neither contractually offered nor guaranteed under Humana Medicare Supplement insurance policies. They may be provided by a third party, discontinued at any time, and and are subject to geographic availability.
Humana Marketing Materials
Accessible through Vantage, the Marketing Resource Center (MRC) contains pre-approved, customizable materials you can use to market to prospects and your book of business.
You also can:
Print and ship directly to your doorstep
Send direct mail with the click of a button
Simply log onto Vantage from Humana.com and click on the Marketing Resource Center link under the Sales & Marketing Section. Once on the MRC, choose Medicare Supplement to view the materials available to you.
FastApp: FastApp is an electronic enrollment method that is accessible from the Quote & Enroll card on your Vantage dashboard. Applications completed in FastApp will need to be signed via email or with a compatible digital signature pad.
Important Agent Contact Information
Agent Support Unit (8 a.m. – 9 p.m. EST)
For questions such as contracting/appointments, product support, marketing materials, or pre-enrollment issues and general questions:
Policyholders sharing a residence save on their monthly premium. Discounts vary by state. For example, Illinois offers a 12% discount while Indiana offers no discount.
Download the Household Discount Cheat Sheet, available for select states and updated often.