Sentinel & ACL Agent, Provider, and Client Portals Restored

Sentinel & ACL Agent, Provider, and Client Portals Restored
April 20, 2021

A message from Sentinel (also applies to Atlantic Coast Life)

Valued Partner,

We are writing to inform you that Sentinel Security Life Insurance Company is continuing to experience a disruption with certain key systems of our third party administrator, Secure Administrative Solutions (SAS). However, as of today, access has been restored to the Agent, Provider and Client Portals. Please visit the portals here.

With the availability of the Agent Portal, agents can now access policy information, product forms and illustrations, as well as submit E-App’s. Processing of paper applications and E-App’s will resume once other systems are restored.

Progress is being made and we anticipate full restoration by the end of this week.

Our teams are working diligently to get systems back up and running as quickly as possible. We apologize for the inconvenience this disruption has caused and appreciate your patience.

Thank you,

The Sentinel Security Life Management Team

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