Want to avoid wait times on the phone? Use Aetna's live chat feature on the agent side of aetnaseniorproducts.com. To get started, just use the link below or click "Contact us" on the agent home page. Click the Need help? icon on the right side of the screen to start your chat.
This tool works for both Aetna and Accendo questions.
Aetna's associates can answer your questions about:
If you're asking a question on behalf of a policyholder, be sure to have the policy number available.
*Information about underwriting eligibility/declines, medical review, Final Expense, and ancillary claims are not included in the initial launch of this feature.