We have continued to monitor the coronavirus disease (COVID-19) spread and have decided to pare down our office staff to a bare minimum. Nearly all New Horizons employees will now be working from home.
Up to this point, we have followed the Interim Guidance for Businesses and Employers from the CDC, which advises sick employees to stay home, being very cautious about travel, and performing routine cleaning in the office. However, like many other businesses, we feel working remotely is the best way to keep our staff safe as so much about COVID-19 is still unknown.
Rest assured that your experience will largely remain unchanged. We mentioned in our Wednesday newsletter that part of our team has always worked remotely, so we’re already well-versed in handling communications from home. Our phone system is being forwarded to our cell phones, and transferring calls is a breeze. If we didn’t tell you our staff was working from home, we’re sure you’d never know!
Our office hours are the same – 8am CT through 4:30pm CT – and we are prepared to help you in any way we can. If you need any advice or assistance using e-Applications or handling sales over the phone, we are glad to help. We will also be updating and publishing an article on our blog about how to sell insurance from home in the coming week.
Our top priority is keeping everyone safe. We have always treated our staff and agents like family, and we hope that shines through during this trying time. We’ll continue to keep you updated as we make changes, and hopefully, we’ll be going back to business as usual shortly.
Jeff Sams and John Hockaday