New underwriting process and application tracker
Starting October 1, the underwriting process will give you faster decisions for underwritten Aetna Medicare Supplement applications. Aetna has not altered the underwriting philosophy in any way. Most applications will have a decision within a few minutes. This exciting change also comes with an updated online application tracker, to give you clearer visibility to those decisions.
Changes:Point-of-sale telephone interview and voice signature option
To help make the underwriting process even easier for you, Aetna will no longer require or offer a point-of-sale telephone interview as of October 1, 2019. Also Aetna will be discontinuing the voice signature option.
New underwriting process
Once we receive your Medicare Supplement electronic application, you will be provided one of the following underwriting decisions within a few minutes:
Aetna will also provide decisions on your paper applications once it has been verified all required information has been included with the submission. This review may delay how soon the decision is displayed on the website.
View the status of your applications
The online enrollment tracker will also be updated starting October 1 to give you better visibility to the real-time status of your applications.
Aetna's new home
Aetna has moved into our new building this week and are ready to take on AEP with you! If you need our new physical address, it's:
1021 Reams Fleming Blvd
Franklin, TN 37064