Senior Market Insurance Announcements

Aetna New Processes for AEP

September 27, 2019

New underwriting process and application tracker

Starting October 1, the underwriting process will give you faster decisions for underwritten Aetna Medicare Supplement applications. Aetna has not altered the underwriting philosophy in any way. Most applications will have a decision within a few minutes. This exciting change also comes with an updated online application tracker, to give you clearer visibility to those decisions.

Changes:Point-of-sale telephone interview and voice signature option

To help make the underwriting process even easier for you, Aetna will no longer require or offer a point-of-sale telephone interview as of October 1, 2019. Also Aetna will be discontinuing the voice signature option.

  • If any point-of-sale interviews are still pending after October 1, the phone line will still be available to use until those interviews are complete.
  • Instead  of a voice signature, you’ll continue to have 3 easy signature options for your electronic applications: security question signature, in person signature, email signature

New underwriting process

Once we receive your Medicare Supplement electronic application, you will be provided one of the following underwriting decisions within a few minutes:

  • Approved
  • Needs further review
  • Declined

Aetna will also provide decisions on your paper applications once it has been verified all required information has been included with the submission. This review may delay how soon the decision is displayed on the website.

  • Approved applications will be processed as normal.
  • If an application needs further review, the application will be reviewed by their underwriting staff.  And if necessary, our associates will call your client with targeted questions for clarification. This new telephone interview process will be easier for your client, as we will not need to review all health questions.
  • If an application is declined, the applicant (and you) will be sent a letter with details about how to get a copy of the information used to help with the underwriting decision. The application tracker on the agent website will show if an application is declined. A copy of the letter will     be accessible within 24 hours.

View the status of your applications

The online enrollment tracker will also be updated starting October 1 to give you better visibility to the real-time status of your applications.

Aetna's new home

Aetna has moved into our new building this week and are ready to take on AEP with you! If you need our new physical address, it's:

1021 Reams Fleming Blvd
Franklin, TN 37064

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