Aetna Mail Delays Due to Winter Storms

Aetna Mail Delays Due to Winter Storms
February 18, 2021

Due to winter storm conditions across the country, policy and ID card delivery may be delayed by the USPS. Both policy pages and ID cards can be viewed at any time by signing into the member side of

Aetna's office is currently closed due to the weather, so they are not able to receive, process or send any mail from their office at this time. Many of their vendors have also been dealing with mail delays, power outages, and diminished staff due to local weather conditions.

They anticipate that their office will begin processing mail again on Monday, February 22.

Here's how Aetna is supporting you and your clients:

  • No policies will lapse due to winter storms delaying mail delivery.
  • Their teams are working remotely and continuing to process new business and claims as normal.
  • Their customer service teams are available through both Live Chat on their website and by phone.

If you have any questions, just contact the Agent Services team by using the Live Chat feature at or by calling 866-272-6630.

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