My name is Lisa Welch, and I’m the Assistant Contracting Specialist. I work closely with Ginny Dunker to make sure agent contracting is done efficiently and correctly every time.
Contracting is all about dotting the i's and crossing the t's. I’m here to make sure all of that behind-the-scenes work is done so agents can focus on writing business.
I started working here at New Horizons in 2019, and from day one, I was welcomed with open arms. The atmosphere here is like being at home with family. We all want the same end result, which is to help agents be successful and ensuring everyone we interact with feels important. The team here is like a second family to me.
Before New Horizons, I spent over 20 years in the customer service industry. I was also born and raised right here in Decatur, IL. I used to run around with the neighborhood kids until the street lights came on. My mother has had a huge impact on my life – she taught me to go after what I want.
I personally value integrity; I believe you should always do the right thing no matter what.
When I’m not working, I enjoy spending time with my family. My daughters are very involved in the arts. Whether it’s singing in the choir, dancing, or playing in the band, they keep me very busy – and I love every minute of it!
“Everything happens for a reason.”