122 W. Prairie Avenue, Suite 200
Decatur, IL 62523
I’m Alexas Burcham, and I’m an Agent Service Representative here at New Horizons. Every day, I work with agents to make sure they’re getting the best service and support from our organization. As agents face challenges, I hope to be a touchpoint for them to find a solution.
The team I belong to at New Horizons is truly passionate about providing the best service to agents. I understand that new agents may have no idea where to start and need some extra support. I love the saying, “If you’re making mistakes, it means you’re trying.”
I also understand that experienced agents may be more independent, but there are times where life happens, work is busy, or something comes up, and you need a hand. I’m here to help and be of service to ensure all agents are successful.
I pride myself on being a great communicator – I love engaging with people and problem-solving. I’ve worked with people all my life, which has led me to get a B.S. in Psychology. I’m currently working on my M.A. degree in Organizational Psychology.
At New Horizons, there’s not a day that goes by where I don't learn something new. I never feel like I’m at work because everyone is happy and has a smile on their face, ready to tackle whatever challenge presents itself. It really feels like I gained another family here. Just like they look out for my best interest, my team will also look out for the best interest of our clients and agents.
I was born and raised in Decatur, Illinois. I am in the United States Army Reserves, which has served me well in learning how to be disciplined and meet deadlines. I grew up understanding the importance of putting others first, and I’m grateful to have the opportunity to practice discipline, respect, and responsibility on the team at New Horizons.
When I’m not working, I love to workout, and more importantly, play with my dog, Chop. We like to take walks and play ball!
“Though no one can go back and make a brand new start, anyone can start from now and make a brand new ending.”